Residential Tech Support

Unlimited helpdesk access with Pay-What-You-Want option that saves you time and money when dealing with tech issues.

Experience

Your Personal Tech Advisor

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25+ Years in the IT field

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Experienced as Systems Administrator, IT Manager, Director Of Technology...

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Experienced with Networks, Smartphones, Tablets, Laptops, Desktops...

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Support for Mac, PC, Chrome OS, iOS, Android...

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Familiar with Google, Apple, Amazon, Microsoft...

Ask unlimited questions regarding your personal devices and services.

Services

Some Of What We Do

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Helpdesk Access and DIY Support

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Virus and Spyware Removal

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Data Recovery and Backup Plan

Hardware/Software Upgrades

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Technology Recommendation

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Desktop/Laptop Troubleshooting

Full List of Services and Prices (PDF)

Earn discounts on hands-on services when you use our helpdesk.

Access

Home Users Only

Residential Helpdesk

Lifetime Access

Your signup never expires.

Unlimited Questions

Ask as many questions relating to your tech devices and services as you want. No limit.

Pay What You Want

You pay what you can or what you feel is fair. You can base the amount on the service, experience, and/or results.

Earn Discounts

Earn 10%, 20% and 30% discounts on our hands-on services when your total spend reaches $50, $200 and $500 through our helpdesk.

School Donations

We will donate 10% of our helpdesk revenue to a local public school.

Credit Card Free Signup

We don’t require credit card information when you sign up for our helpdesk.

Simple To Use

If you know how to send an email, you are ready to go. To avoid spam, we will send you instructions with the email address to use, once you sign up.

Risk Free Guarantee

We removed all the risk by not asking for credit card information up front, allowing you to pay what you want, and not charging for our time (for hands-on services) if we don’t resolve your issue.

We donate 10% of our helpdesk income to a local public school.

FAQs

Frequently Asked Questions

WHAT IS THIS MAGICAL UNLIMITED HELPDESK SUPPORT?

Our helpdesk access allows you (a home user) to submit trouble tickets (by sending an email) regarding any of your devices and services. If we can help you solve your issue without having to perform any hands-on work, you pay what you want. 🙂

Note: If a ticket requires more than 5 responses from us, it is most likely time to bring in the professionals. 🙂

WHAT IS A "HANDS-ON" SERVICE?

“Hands-on” service is anything that goes beyond emailing with you to find a solution to your issues. Any on-site, remote, or other work.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments through Stripe. That includes Visa, MasterCard, Discover, or American Express cards because Stripe allows users that are not Stripe members to check out without logging in by using one of the credit cards mentioned above.

HOW DOES "PAY-WHAT-YOU-WANT" WORK?

Once we’re done working on an issue, we close the ticket that gets generated when you email us. Closing this ticket triggers an email requesting a quick review and providing an option to pay.

You then decide what you want to pay, from $0 to $1 million. Totally up to you. 🙂

HOW DO I SUBMIT A HELPDESK TICKET?

Easy! 🙂

Just send us an email from the email address that you signed up with. We will share with you our helpdesk email once you sign up. This helps us avoid email SPAM.

Unlimited access to a tech expert for however much you want to pay.

Testimonials

What People Are Saying

I don’t know much about computers. Since signing up with BackON I feel like I have someone making sure that I don’t get taken advantage of when it comes to computer repair.

Diane

San Rafael

I had a really persistent malware infection on my laptop that Vicko helped me remove by recommending free tools and providing step by step directions.

Ken

Petaluma

I had a 5 year old computer that wouldn’t start. Vicko’s recommendation was to replace it and move my files over since the repair would cost me as much as a new laptop. Thank you.

Susan

Novato

Any questions that come up in regards to our phones, computers, internet and other tech get emailed to BackON now. This is a great service, especially if you are not very tech savvy.

Karen